Follow up: in the end, amazon.com failed to deliver the goods

I have talked to so many people at Amazon.com about my issue with my kindle.  I documented the incredibly bad experience I had in a previous post.   Here is a partial list of the people that have promised to look at it and follow up:

Harish on July 10
Prashant on July 10
Emie S. (supposedly a manager or higher level) on July 8
Thakur. Rawat on July 8
Ravinder S. on July 8
Prakash on July 3
Kaviya T. on July 3
Richa S on July 3
and numerous others that I have not documented here on phone and chat.
Each one has apologized repeatedly for my inconvenience and made empty promises to follow up.
End result?  It’s two weeks after the latest empty promise and guess what?  Zero response.
Amazingly awful support you have there, amazon!  The one good thing I can say about all this is that if I were training a company on what to avoid and mistakes that can be made, I’d find this to be a useful case study.
So what I’ve done personally is stopped using Amazon for books.  I used Calibre to convert my Kindle copyright protection to an open source format and am now using iBooks to read them.  iBooks works better than the Kindle app anyhow.

1 thought on “Follow up: in the end, amazon.com failed to deliver the goods”

Leave a Reply

Your email address will not be published. Required fields are marked *