My horrible experience with Facebook advertising.

I recently had quite a horrible experience with Facebook.  I wanted to try to add Facebook ads to my home selling adventure.  I got a weird error when doing so, and quickly discovered that Facebook has the worst support ever.

Started like this:

screen-shot-2016-09-12-at-12-30-17-am

What is that weird error?  I guess I’ll try support.  Filled in a form, which was acknowledged by this email:

-----Original Message----
From: wc@xxx.com
To: 
Subject: Disabled Payments and Ads Manager

Is this your account?: Yes
Advertiser Account ID: xxxxxxx
Which of these payment methods have you added/tried to add to your account?: Array
Are you the owner of the financial instrument on file?: Yes
Have you tried to purchase any Facebook ads?: Yes
Have you noticed any irregular spend or purchase activity on your Facebook account?: No
Please provide a brief explanation of your current ad campaign: Just trying to sell my house, cannot get anywhere because something is wrong with my account and Facebook is not being helpful
In order for us to further assist you, please describe the steps you have taken to secure your account and any recent irregular spend activity.: I have no idea what the problem is here.

—–End Original Message—–

Crickets.  Two weeks later:

On Sep 7, 2016, at 11:36 AM, Facebook <paymentsappeals+jbqt3vqq.aeatpmyidyr7e@support.facebook.com> wrote:

Hi Richard,

Thanks for contacting Facebook.

You can no longer buy things on Facebook because it looks like you've repeatedly told your bank you didn't approve the charges on your account.

If you'd like us to turn your payments back on, you'll need to contact your payment provider (ex: bank, PayPal) to let them know you actually made the charges.

Once we receive a statement from your payment provider that confirms the charges are yours, we'll let you buy things again on Facebook.
 
Thanks,

Brooklyn
Payments Support Specialist 
Facebook

Is it just me, or is that a pretty rude sounding message, not at all helpful, scant on details, and a total brush off?   My response:

On Sep 7, 2016, at 11:45 AM, Richard Cook <xxx@gmail.com> wrote:

Hi, can you please tell me what charges you attempted and with which bank? I can't find anywhere where there is some settings for this on Facebook. 

Then I got whiny:

-----Original Message----
From: Richard Cook 
To: Facebook 
Subject: Re: Disabled Payments and Ads Manager

This is very frustrating. I have no way to edit my payment information or find out how to fix this. Your help is so slow, slower than literally any other "service" I've ever tried to use. I was trying to advertise my house for sale but it's seemingly going to take you longer to read my email than to sell my house. 

Here is a screen shot for you. Notice there is no way to add a payment method and no payment method is listed. What am I supposed to do? 

If I click "Edit payment methods," still suckiness: 

I would expect more from Facebook, supposedly a modern web application. Incredible. 

Here is their reply.  If it sounds familiar, that’s because it’s the exact same response they gave above:

On Sep 8, 2016, at 9:00 AM, Facebook <paymentsappeals+ubtt1wob.aeasrvnppo5sa@support.facebook.com> wrote:

Hi Richard,

Thanks for contacting Facebook. 

You can no longer buy things on Facebook because it looks like you've repeatedly told your bank you didn't approve the charges on your account. 

If you'd like us to turn your payments back on, you'll need to contact your payment provider (ex: bank, PayPal) to let them know you actually made the charges. 

Once we receive a statement from your payment provider that confirms the charges are yours, we'll let you buy things again on Facebook.
 
Thanks,

Brooklyn
Payments Support Specialist 
Facebook

I kind of lost my cool at that point:

-----Original Message----
From: Richard Cook
To: Facebook 
Subject: Re: Disabled Payments and Ads Manager

Great, way to send the exact same useless email in response to my question following up on your crappy response! You suck. 
I'm going with Google Ads which are already up and running after 5 minutes. 
Never again, Facebook! 

Admittedly not very nice, but after weeks of crappy support, I’d had it.  Here is the response Logan at Facebook gave me:

On Sep 11, 2016, at 12:59 PM, Facebook <paymentsappeals+ubtt1wob.aeasrvnppntcy@support.facebook.com> wrote:

Hi Richard,

After careful review, I’ve determined that we’re unable to take further action regarding this matter.

Thanks,

logan
payment support specialist
Facebook

In other words, screw you, we never really wanted to help you and we definitely are not going to now.   Of course, it’s too late now.  Thanks Facebook!  Never again…

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